Get in Touch With Us
This page explains how to contact the USA Online Casinos editorial team, what we can realistically help with, and where a question is better directed to the casino itself or to a regulator. We publish research-based reviews of online casinos for US readers, so most of the messages we get are about bonus terms, withdrawal delays or whether a site is available in a particular state.
Email is the only channel we run
Write to us at [email protected]. We do not operate a phone line, a live chat window or social media support, and we are not a casino — we cannot open, close, fund or unlock an account anywhere.
To get a useful answer first time, include the casino name, the page on faribowl.com you were reading, your state, and the exact wording of any bonus term you are asking about. Never send us passwords, full card numbers, Social Security numbers or copies of ID documents. If a casino asks for verification paperwork, that goes to the casino's own secure upload tool, not to us.
What we can help with, and what we can't
| You contact us about | What happens |
|---|---|
| A factual error, outdated bonus or broken detail on our site | We re-check it against the operator's current terms and correct or date the page |
| How wagering requirements, max bonus bets or cashout caps work | We explain the mechanics in general terms and point you to the relevant guide |
| A withdrawal that has stalled | We can outline the usual complaint route, but we cannot release funds or contact the casino for you |
| Whether a site is legal where you live | We explain how state licensing works; we can't give legal advice on your situation |
| Partnership, advertising or media enquiries | Routed to the commercial side, kept separate from editorial rankings |
| Account closure, self-exclusion or deposit limits | Must be requested from the operator directly — we have no access to any player account |
How we're funded, and why it doesn't move the rankings
Some links on faribowl.com are commercial. If you open an account through one, the publisher may earn a commission at no extra cost to you. Payment does not buy a position, a rating or a favorable write-up, and we do not remove a drawback because a brand asked. If you believe a review reads as though it were bought, say so in an email — that is exactly the kind of message we want.
Our editorial ratings are our own judgment, based on published terms, licensing information and operator disclosures as of Sep 25, 2026. They are not customer-review scores, and advertised payout speeds are the operator's claim, not a result we measured. No one on this site has deposited, played or withdrawn at these casinos.
Questions about the brands we list
Most reader emails name one of the operators on our top list. Below are the three most-asked-about, with the detail we most often have to clarify. In every case, the offer figure is the advertised headline — the binding version is the one in the operator's own terms at the moment you claim it.
Raging Bull — 410% up to $10,000 + 50 free spins
It sits at the top of our list because the advertised match percentage and ceiling are the largest of anything we cover, which is why it generates the most contact. The questions we get are almost always about the conditions attached: a headline of this size normally carries high playthrough, a maximum bet allowed while the bonus is live, and a cap on how much of the winnings can be cashed out. The 50 free spins are usually tied to named games and to their own separate playthrough. Limitation: the size of the number is the point of the offer, and a 410% match is not comparable to a smaller one until you have read the wagering multiplier and the cashout cap beside it. Editorial rating 10.0 reflects the scale of the offer, not a promise that you will clear it.
Magician Bet — 101% no wagering
This is the one we recommend readers look at when the wagering math on the big matches puts them off. A no-wagering structure means the bonus funds or the winnings from them are not locked behind a playthrough multiplier — in practice there is usually still a maximum on the amount converted and a time limit on use. Limitation: the headline is small next to the four-figure matches on this page, so if you are chasing a large balance it will look thin. Rated 9.8.
Uptown Aces — 600% for new players
The highest advertised percentage on our list, which makes it the other frequent subject of reader email. A percentage that size is normally applied to a modest qualifying deposit, so the dollar value can be far smaller than the number suggests — check the maximum bonus amount before assuming otherwise. Limitation: percentage-led offers of this kind commonly restrict eligible games, so table games and live dealer play may contribute little or nothing toward the requirement. Rated 9.8.
The rest of the list
- Slots of Vegas — 375% bonus plus 50 free spins on Cash Chaser; the spins are game-specific. Rated 9.8.
- Card Crush — instant welcome reward of 2 mystery coins and 5 cards; a sweeps-style reward, not a cash match. Rated 9.6.
- Zumba Cards — 250% deposit bonus up to 250 SC, denominated in sweeps coins rather than dollars. Rated 9.6.
- BetUS — 200% up to $4,000 for new players. Rated 9.3.
- Amazon Jackpots — 4 posters plus 40 free SC and a bonus wheel for a $20 purchase. Rated 9.3.
- Slots and Casino — 500% up to $2,500 across three deposits, so the full figure is not available on the first one. Rated 9.3.
- Bets.FM — 225% deposit bonus up to 1 BTC plus 225 free spins; crypto-denominated, so the dollar value moves. Rated 9.0.
Money questions we answer most often
Nothing on this site charges you anything. The cost of taking part sits entirely with the operator, and it is worth understanding before you email us about a specific balance.
- Minimum deposit — set by each casino, and a bonus often requires more than the site's own floor. A 410% or 600% match applied to a $10 deposit is not the same product as one applied to $100.
- Paying in — commonly debit cards, credit cards (often declined by US issuers for gambling), ACH or e-check, bank transfer, prepaid vouchers, and crypto at offshore sites. PayPal and similar e-wallets appear mainly at state-regulated operators. Check the cashier before depositing, not after.
- Getting paid out — ACH, wire, check by courier, or back to the original card where the operator supports it. Crypto withdrawals are usual at crypto-funded sites.
- Timing — most delay comes from the internal pending or review period, which runs before the payment rail does anything. Card and bank payouts then take additional business days.
- Limits and fees — expect a minimum withdrawal amount, a weekly or monthly cap, and possible fees on wires or courier checks. Bonus winnings may carry a separate maximum cashout.
We cannot tell you what any individual casino will do with your payout, and we never guarantee that a withdrawal will be paid.
What's on these sites, and what else they sell
Readers sometimes email asking what a casino actually offers before signing up. Broadly the catalog splits into slots — including progressive jackpot titles, with RTP and volatility varying widely between games — table games such as blackjack, roulette and baccarat, video poker, and live dealer rooms streamed with human croupiers. Slot and RNG results are produced by random number generators; live tables use physical equipment. Bonus playthrough usually counts slots at full weight and table games at a fraction, which is the single most common reason a bonus does not clear.
Several of the operators above run more than a casino. BetUS, for example, is known primarily for sports betting, with a racebook and poker alongside it — those verticals carry their own separate promotions and their own terms, and a casino bonus generally cannot be wagered on sports. Sweeps-style brands such as Card Crush, Zumba Cards and Amazon Jackpots operate on a dual-currency model with purchasable coin packs rather than direct cash deposits, which changes both what you are buying and how redemptions work.
Eligibility, licensing and complaints in the US
You must be at least 21 in most US jurisdictions that license online casino play, and physically located in a state where the operator is permitted to serve you. Legal online casino gambling in the United States is regulated state by state, not federally: a handful of states license real-money online casinos through their own gaming regulators, and geolocation checks enforce that boundary. Sweepstakes and social casino models operate under different rules again and are not available everywhere. Accepting US customers is not the same as being authorized to serve them — offshore operators frequently do the first without the second, which materially affects what recourse you have if something goes wrong.
If you have a dispute, the sequence is: raise it with the casino's own support and get a written response, escalate through its formal complaints procedure, then take it to the licensing regulator named in the site's footer. A state-licensed operator answers to that state's gaming authority; an offshore licensee answers to whichever overseas body issued its permit, with far weaker practical protection. We can explain that route by email, but we have no authority to intervene, and we will not describe any casino as completely safe.
If gambling has stopped being fun
Please do not use this contact form as a support line. Every licensed operator must offer deposit limits, loss limits, time-outs and self-exclusion in your account settings, and state regulators run their own exclusion registers. Free, confidential help is available in the US through the National Council on Problem Gambling helpline on 1-800-522-4700, which operates 24/7 by phone and text. Blocking software installed on your own devices is a practical extra layer if the temptation is device-driven. Gambling is entertainment that costs money; it is not income and not a way out of a financial problem.
Before you write
If your question is about a bonus you are considering, read the operator's terms alongside our write-up first — many questions answer themselves at that point. For readers comparing options outside the US market, our guide to casinos operating outside GamStop in the UK covers a different regulatory picture entirely. Otherwise, email us with the specifics and we will get back to you. Corrections take priority over everything else.